Refunds and returns

Damaged, faulty or not what you ordered

Write to contact@patternflow.work within 3 months of receiving it — or within 30 days of when you noticed, or could have — with your order number and a photo. We reprint it or refund it in full, shipping included, as you prefer, and we pay for any return.

Changing your mind

[to be confirmed: whether a print made to order can be sent back on a change of mind]

Where it can, you may cancel within 7 days of receiving your order confirmation — or of receiving the print, if that comes later.

How to cancel or return

• Write to contact@patternflow.work with your order number, or fill in the form below and send it.
• If a print needs to come back, we tell you where to send it.
• Return postage: ours when the print is damaged, faulty or not what you ordered; yours on a change of mind. No other fee is charged.

Refunds

We refund the PayPal payment you made, within 3 business days of receiving the print back — or of your request, when nothing needs to come back. If we cannot make your print at all, you are refunded in full within 3 business days of paying.

Cancellation form

To [to be confirmed: business name], contact@patternflow.work: I cancel my order for the print(s) below.

Order number

Ordered on · received on

Print(s) — size, frame, paper

Your name

Shipping address

Email

Reason (optional)

Date